Help is available in two primary was:
Walk-in Office Hours
The Office of Research Computing hosts walk-in office hours during the fall and spring semesters. During the summer, a request for an appointment must be made through orchelp@gmu.edu. Office hours are held in:
- Merten Hall – Room 3112
- Monday through Thursday: 2:00PM – 3:00PM
Support Ticket System
ORC staff can provide help through the ORC Support Ticket system. Tickets may be created in either of the following ways.
- Send an email, using your Mason email address to orchelp@gmu.edu (No VPN required). Emails from non-Mason domains will be rejected, so please use an official Mason email address.
- Submit a ticket to our ticket system here (VPN access required): https://support.orc.gmu.edu/