Help is available in two primary was:
Walk-in Office Hours Are Paused for Summer Break
The Office of Research Computing hosts walk-in office hours during the fall and spring semesters. During the summer, a request for an appointment must be made through orchelp@gmu.edu. Office hours are held in:
- Research Hall – Room 140
- Appointment-free walk-in office hours will resume in early September 2024. Office-hours days and times will be announced once office hours resume. Until office hours resume, please schedule an appointment by emailing orchelp@gmu.edu
Support Ticket System
ORC staff can provide help through the ORC Support Ticket system. Tickets may be created in either of the following ways.
- Send an email, using your Mason email address to orchelp@gmu.edu (No VPN required). Emails from non-Mason domains will be rejected, so please use an official Mason email address.
- Submit a ticket to our ticket system here (VPN access required): https://support.orc.gmu.edu/