Request Help

Help is available in two primary was:

Walk-in Office Hours

The Office of Research Computing hosts walk-in office hours during the fall and spring semesters. No appointment is necessary. Office hours are held in:

  • Research Hall – Room 140 Monday, Tuesday, Wednesday, Thursday 2:00PM – 3:00 PM

Support Ticket System

ORC staff can provide help through the ORC Support Ticket system. Tickets may be created in either of the following ways.

  • Send an email, using your Mason email address to (No VPN required).  Emails from non-Mason domains will be rejected, so please use an official Mason email address.
  • Submit a ticket to our ticket system here (VPN access required):